Refund policy

RETURN & REFUND POLICY

Thank you for shopping with AirLock.

We want you to be completely satisfied with your purchase. If there is a problem with your order, please review our policy below.

DELIVERY

Orders are typically delivered within 5–8 business days from the date of purchase.

Delivery times may vary depending on your location, courier operations, public holidays, and other factors outside of our control.

RETURNS

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To be eligible for a return, the item must be unused and in its original packaging.

We may request photographs of the product and packaging to assist with the return process.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, products that have been used cannot be returned unless they are defective.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within a reasonable period, depending on your payment provider.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please contact us as soon as possible so that we can arrange a replacement or refund where applicable.

ORDER CANCELLATIONS

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it will be subject to the return process outlined above.

If you have any questions regarding your order, please contact us through the contact form on our website and our team will be happy to assist.

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